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How lock55 Handles Your Personal Information

This Privacy Policy sets out exactly what data lock55 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use the lobby — and how we keep that data secure.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie ControlsData Retention PolicyYour Right to Request Deletion
lock55 How lock55 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or submit a deletion request, our support team handles privacy matters directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly.

Email Privacy Request Send your data access, correction or deletion request to our support address. Include your registered email and the nature of your request so we route it to the right team.
Live Chat on lock55 Open the chat widget inside your account dashboard. For privacy queries, type 'data request' at the start of your message so the agent picks it up without delay.
Account Settings Panel Some data corrections — like updating your contact number or linked payment method — can be made directly inside your account settings without needing to contact support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are the practical pillars of how we manage data at lock55. Every section below reflects the actual steps we take — not a general statement about data care.

Encrypted Account Access

Your account login uses SSL encryption and OTP verification sent to your registered mobile number. This means even if your password is compromised, an attacker cannot access your account without the one-time code.

Payment Data Handled at Source

When you pay via JazzCash, Easypaisa or Raast, your wallet credentials never pass through our servers. Payment processors handle authentication; we receive only a confirmation reference tied to your account.

Cookie Transparency

We use essential cookies to keep your session active and optional analytics cookies to understand lobby usage patterns. You can decline non-essential cookies in your browser without losing account access or payment functionality.

Retention and Deletion Requests

Once you close your account, we retain transaction records only for the period required under applicable regulations. After that period, personal identifiers are removed. You can submit a deletion request at any point via our support channels.

Common Questions About Your Privacy on lock55

These are the questions we hear most often about data, cookies, account security and your rights. If yours is not listed, contact us via the channels in the section above.

We collect your name, contact details and the information you provide during registration. Device data — IP address, browser type, session timestamps — is also logged to protect your account from unauthorised access.

No. Your wallet PIN and banking credentials are handled entirely by the payment processor. We only store the transaction reference that confirms your deposit or withdrawal was completed successfully.

Yes. Send a data access request to our support team via email or live chat, quoting your registered account email. We will compile and return your data in line with applicable law.

Submit a deletion request through email support or the live chat widget inside your account. We will process it once your account is closed and any required regulatory retention period has passed.

We share data only with payment processors that handle JazzCash, Easypaisa and Raast transactions, fraud-prevention services, and authorities where required by applicable law. We do not sell personal data.

Active account data is held while your account is open. After closure, transaction records are kept for the period required by applicable financial regulations, then personal identifiers are removed from our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.